Shipping policy

Shipping Policy

1. Order Processing Time

  • All orders are processed within 5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

 

2. Shipping Options & Delivery Timeframes

We offer the following shipping methods (adjust to suit your business):

  • Standard Delivery: 3-5 business days

  • Express Delivery: 1–2 business days

  • Local Delivery / Same-Day Delivery: Available in selected areas

Delivery times may vary based on location, courier delays, or unforeseen circumstances.

 

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery address

  • Delivery method selected

  • Package size and weight

You will see the total shipping cost before completing your purchase.

 

4. Order Tracking

Once your order has shipped:

  • You will receive a tracking number via email or SMS.

  • You can monitor the delivery status through the courier’s tracking portal.

5. Delivery Issues

Please contact us if:

  • Your order is delayed

  • You received the wrong item

  • Your package arrives damaged

We will assist in resolving the issue with the courier or replacing the item where necessary.

6. Shipping Restrictions

Certain items may not be eligible for:

  • International shipping

  • Air transport (e.g., flammable or hazardous goods)

If restrictions apply, they will be outlined on the product page.

7. International Shipping (Optional)

We ship to selected countries.
International delivery timeframes vary 7–21 business days, depending on customs and destination.
Buyers are responsible for customs fees, duties, or import taxes.

8. Incorrect Address

It is the customer’s responsibility to provide the correct shipping address.
If the address is incorrect and the package is returned:

  • We can reship the order (additional shipping fees may apply).

  • Or issue a refund for the item only (shipping fees are non-refundable).

9. Contact Information

For any shipping-related questions or support, contact:
📧 [teamk18@gmail.com]
📞 [079 256 9511]