Refund policy

Return and Refund Policy

1. Overview

We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds may be requested.

2. Eligibility for Returns

You may request a return if the following conditions are met:

  • The item was purchased directly from us.

  • The return request is made within 7–30 days of receiving the item (adjust the timeframe to your needs).

  • The item is unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (invoice, order number, or receipt) is provided.

Non-returnable items may include customised products, perishable goods, or items marked as final sale.

 

3. Return Process

  1. Contact us at [teamk18@gmail.com] to initiate a return request.

  2. Provide your order details and the reason for the return.

  3. Our team will review your request and provide instructions for sending back the item.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

Customers are responsible for return shipping costs unless the return is due to an error on our side (wrong item, defective product, etc.).

4. Refunds

If your return is approved:

  • Refunds will be processed to your original method of payment.

  • Refunds may take 3–10 business days to reflect, depending on your bank or payment provider.

  • Shipping fees are generally non-refundable, unless the return is due to our error.

 

5. Exchanges

We allow exchanges for:

  • Wrong size

  • Defective or damaged products

  • Incorrect items received

Contact us to confirm availability of replacement items.

 

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide photos of the issue so we can resolve it quickly.

 

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the refund is still not visible, reach out to us for assistance.

 

8. Contact Information

For questions or return requests, please contact:
📧 [teamk18@gmail.com]
📞 [079 256 9511]